Terms of service.


1. Terms of Use (Terms & Conditions)

Effective Date: [Nov 2023]

Welcome to [Faux Stems & Co] (“we,” “our,” or “us”). By accessing or using our website and services, you agree to be bound by these Terms & Conditions.

Use of Our Site

  • You agree to use our website for lawful purposes only.

  • You must not misuse, copy, or resell content from our site without written permission.

Products & Services

  • We provide wedding rentals, floral arrangements (real & silk), and event design services with Full wedding planning.

  • Availability of products and services may vary. We reserve the right to update pricing, inventory, and policies at any time.

Payments

  • All payments must be made 50% deposit due 5 days after Invoice is confirmed at the time of booking or as otherwise agreed in your invoice/contract.

  • We accept [list payment methods Card on Wix ].

Liability

  • We are not responsible for delays or cancellations due to events beyond our control (e.g., weather, vendor delays, .

  • In no case shall we be liable for indirect or incidental damages.

Governing Law

These terms are governed by the laws of [Your State].

2. Fulfillment & Shipping Policy

  • Rental Items: Items must be picked up/delivered as scheduled. Drop-off is typically one week before the event unless otherwise arranged.

  • Real Flowers: Fresh flowers are prepared and delivered on the agreed event date.

  • Silk/Faux Flowers: No shipping! All items are pickup and delivery only. We can drive anywhere, 30 mile is free. Passed 30 miles $250 going up by miles and hours to location.

3. Refund & Cancellation Policy

  • Rentals & Services: Deposits are non-refundable. Cancellations must be made at least [30 days/] before the event to receive a partial refund, if applicable.

  • Custom Floral Orders (real or silk): Due to the personalized nature of our products, all sales are final once materials are ordered.

  • Refunds (if approved): Processed back to the original payment method within [120 business days].

  • No-Shows: Failure to pick up rental items or receive delivery will not qualify for a refund.

4. Privacy Policy

Information We Collect:

  • Personal details (name, email, phone, billing/shipping address).

  • Payment information (processed securely via third-party providers).

  • Event details relevant to your booking.

How We Use Information:

  • To process your orders and provide services.

  • To communicate with you regarding bookings, updates, or promotions.

  • To improve our website and customer experience.

Sharing Information:

  • We do not sell or rent your personal information.

  • We may share data only with trusted third-party providers (e.g., payment processors.

Security:
We use industry-standard measures to protect your data, but cannot guarantee 100% security of online transmissions.

Your Rights:
You may request access, correction, or deletion of your data by contacting us at [Info@Faux-Stems.com].